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1 reason that people leave a place of business is based on how they were treated.Smart companies understand the value of their current customer base, and recognizing what they need to do in order to keep them.Adjust or die – there’s no other option for businesses.It’s also time for good customer service to catch up and fight for customers, not fight against them. Kristina Evey, president of Centric Strategies – a customer service management company, says people no longer buy products or services – they buy relationships: “The No.

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It’s the caller’s attitude that makes phone support so challenging.Customer service can be a really intimidating topic if you are just starting.To set up a customer service department you need to be an expert on inter-personal relations, you have to know the most popular customer service channels and how to manage them.The question is: why doesn’t it always look like that?Why are the customers put on hold, even though over 50% of them hang up and 34% never call again?

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